Frequently Asked Questions (FAQ)

Welcome to the Pop Up Party Pros FAQ page! Here, we answer common questions about our services, themes, and event planning process. If you have additional questions, feel free to reach out—we’re here to make your event experience seamless and unforgettable!

General
Questions

Q: What types of events do you organize? 

A: We specialize in a wide range of events, including Private Events (birthdays, weddings, anniversaries), Corporate Events (conferences, galas, product launches), and hands-on Workshops designed for team engagement and skill-building.

Q: How far in advance should I book my event? 

A: We recommend booking as early as possible, ideally 3-6 months in advance, especially for large events. For smaller gatherings or DIY configurations, a shorter timeline is usually feasible.

Q: Can I customize a theme or create a unique concept?

A: Absolutely! We love bringing custom ideas to life. Our design team works closely with you to develop a theme that reflects your vision, even if it’s something completely new.

Q: How does the DIY Party Configurator work?

A: Our DIY Party Configurator allows you to create your custom event by selecting decor, themes, props, and more from our online store. Simply add items to your cart and arrange them as you like. Visit the Online Store to get started!

Full-Service Events

Q: What does Full-Service Event Creation include?  

A: Full-service event Creation covers every aspect of planning and executing your event, including venue setup, decor, catering, entertainment, and guest management. We handle all the logistics, so you can enjoy a stress-free experience. See Theme Gallery | View Before & After

Q: Can you help find a venue for my event? 

A: Yes! We can source the perfect venue based on your theme, guest count, and location preferences, or we can bring the event to your chosen space, whether that’s your home, office, or outdoor location.

Q: What’s included in your catering services? 

A: Our catering options are designed by our in-house chef and feature custom menus that align with your theme. From gourmet charcuterie tables to themed dessert bars and beverage stations, our food options are crafted to impress and delight your guests.

Corporate Events & Workshops

Q: Do you offer workshops for corporate team-building? 

A: Yes! Our workshops are tailored to create hands-on, interactive experiences that engage and inspire. We offer activities like brand storytelling, content creation, team-building exercises, and more, ensuring your team leaves with valuable skills and deliverables.

Q: Can you provide AV equipment and technical support for my corporate event? 

A: Absolutely! We provide state-of-the-art lighting, sound equipment, multi-channel broadcasting stations, and more. Our team also manages setup and troubleshooting, so everything runs smoothly.

Q: How do you handle event promotion and guest management? 

A: Our in-house design team creates digital and print invitations, landing pages, and registration forms. Once guests sign up, we manage communication with email campaigns, reminders, and post-event follow-ups, ensuring a seamless experience for attendees.

DIY Party Configurator

Q: What items can I select with the DIY Party Configurator? 

A: The DIY Configurator offers a range of options, including decor items, themed packages, props, lighting, and party accessories. It’s perfect for those who want to plan their own celebration with customizable elements from our collection.

Q: Is there guidance available for using the DIY Party Configurator?  

A: Yes, our configurator is easy to use, and our team is available to assist with any questions. We also offer a step-by-step guide to help you through the process. Feel free to reach out if you need additional support!

Payment & Policies

Q: What are your payment terms?  

A: We require a deposit to secure your booking, with the remaining balance due before the event. For DIY orders, full payment is required at checkout. Payment plans may be available for larger events—please inquire for details.

Q: What is your cancellation policy?

A: Cancellation policies vary depending on the type of event. Full-service events have specific terms, while DIY orders may be more flexible. Please review our cancellation policy at the time of booking or reach out for more details.

Q: Do you offer refunds? 

A: Refund policies depend on the type of service and the timing of the cancellation. For DIY items, returns may be accepted on a case-by-case basis if items are unused. Contact us to discuss refund options based on your circumstances.

Additional Services

Do you provide entertainment and performers?

A: Yes! We can arrange a wide variety of entertainment options, including DJs, live bands, performers, and even interactive elements like our robotic cotton candy trailer. Let us know your preferences, and we’ll make it happen!

Q: Can I view a sample event setup before booking?

A: You’re welcome to visit our Theme Gallery and Before & After Gallery online to see examples of our work. For larger events, we may also offer in-person consultations to discuss setup and decor options.

Q: How do I get started? 

A: It’s easy! Fill out our contact form below to schedule a free, no-obligation consultation, and let’s start planning your unforgettable event.

Do You Still Have
Questions?

If you didn’t find the answer you were looking for, please feel free to contact us! Our team is here to help make every aspect of your event a success.